Question 1

How do I care for my wooden furniture?

Accepted Answer

Dust regularly with a soft, dry cloth. Avoid placing furniture in direct sunlight or near heat sources. Use coasters and placemats to prevent water rings and s…

Question 2

What is your return policy?

Accepted Answer

We offer a 7-day return policy from the date of delivery. Items must be in their original condition, unused, and in original packaging. Custom-made or personal…

Question 3

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including Telebirr, CBE Birr, Amole, M-Pesa, bank transfers, and credit/debit cards through our secure Chapa payment gateway…

Question 4

Do you deliver furniture across Ethiopia?

Accepted Answer

Yes! We deliver to all major cities across Ethiopia, including Addis Ababa, Dire Dawa, Bahir Dar, Hawassa, Mekelle, and Adama. For locations outside Addis Abab…

Question 5

How do I track my order?

Accepted Answer

Once your order is confirmed, you can track it from the "My Orders" section in your account. You will also receive SMS notifications at each stage: order confi…

Question 6

Where are your stores located?

Accepted Answer

We have three showrooms in Addis Ababa:
• Churchill Road — Our flagship store with the full collection
• Meskel Flower Road — Modern living and bedroom colle…

Question 7

How is delivery handled?

Accepted Answer

We deliver across Addis Ababa and arrange freight to other regions. Delivery is scheduled when your order is confirmed — our team will call you to agree a time…

Question 8

Do your products come with a warranty?

Accepted Answer

Yes, all Ebyes furniture comes with a 1-year structural warranty covering manufacturing defects. This does not cover normal wear and tear, damage from misuse,…

Question 9

How do I initiate a return?

Accepted Answer

Go to "My Orders" in your account, select the order, and tap "Request Return". Choose the reason for your return and our team will review your request within 2…

Question 10

Can I change or cancel my order after placing it?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it, as long as it hasn't entered the dispatch stage. Go to "My Orders", select the order, and tap…

Question 11

What are your store hours?

Accepted Answer

Our stores are open Monday to Saturday from 8:30 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. Holiday hours may vary — check our social media pages for u…

Question 12

Do you offer installment payment plans?

Accepted Answer

Yes! We offer flexible installment plans that let you spread the cost of your furniture over 3, 6, or 12 months. You can select a payment plan during checkout.…

Question 13

How long does delivery take in Addis Ababa?

Accepted Answer

For orders within Addis Ababa, delivery typically takes 2–5 business days. Items marked as "In Stock" are dispatched the next business day. You will receive a…

Question 14

How do I pay my installment?

Accepted Answer

You can pay your installments through the "My Orders" section in your account, or via the payment link sent to your phone each month. We accept Telebirr, CBE B…

Question 15

What happens if I'm not home during delivery?

Accepted Answer

Our delivery team will call you before arriving. If you're unavailable, we'll reschedule the delivery at a time that works for you. A maximum of 2 delivery att…

Question 16

Can I get design consultation at your store?

Accepted Answer

Yes! Our showrooms have dedicated design consultants who can help you choose furniture that fits your space, style, and budget. This service is completely free…

Question 17

Is delivery free?

Accepted Answer

We offer free delivery on orders above a certain threshold within Addis Ababa. For orders below the threshold or for deliveries outside Addis Ababa, a shipping…

Question 18

How long does a refund take?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The refund will be credited to your original payment method. For…

Question 19

Can I request custom dimensions or finishes?

Accepted Answer

Yes, we offer customization on many of our products. You can request custom sizes, fabrics, and finishes. Contact our support team or visit one of our stores t…

Question 20

Can I place an order as a guest?

Accepted Answer

Yes, you can browse and add items to your cart as a guest. However, you'll need to create an account or log in during checkout to complete your purchase and ac…

Question 21

What if my furniture arrives damaged?

Accepted Answer

If your item arrives damaged or defective, please take photos and contact us within 48 hours. We will arrange a free replacement or full refund at no extra cos…

Question 22

Is it safe to pay online?

Accepted Answer

Yes. All online payments are processed through Chapa, a certified and secure payment gateway. Your financial information is encrypted and never stored on our s…

Question 23

Can I schedule a specific delivery time?

Accepted Answer

Yes, you can choose a preferred delivery window during checkout. We offer morning (8:00 AM – 12:00 PM) and afternoon (12:00 PM – 5:00 PM) slots. Our team will…

Question 24

Can I get a VAT invoice?

Accepted Answer

Yes, we provide official VAT invoices for all purchases. You can download your invoice from the order details page in your account or request one via our suppo…

Question 25

Do you offer assembly and installation?

Accepted Answer

Absolutely. All furniture that requires assembly will be professionally assembled and installed by our delivery team at no extra charge. This includes beds, wa…

Question 26

How do I reach a person?

Accepted Answer

Message us on Telegram or call the hotline during opening hours and a member of the team will help you directly.

How can we help you?

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